Frequently Asked Questions

1.  You will pay for our services only when you use them, there is no monthly or annual membership fee.
2.  We do not offer unlimited or hour long appointments. Our visit options are the Standard Visit which is up to 20 min in length and the Extended Visit which is 21 to 40 min in length.

• The Standard Visit fee is listed on the Fees Page and allows for up to 20 minutes of time.
• The Classic Visit fee is listed on the Fees Page and allows up to 40 min of time.
• If more time is needed or desired by the patient, then we will schedule a follow up visit.

• Well child visits and pediatric annual exams
• Visit with 1 concerns to discuss
• Medication refill visits
• Urgent and Sick Visits (one problem)
• DOT Physical
• USCG Physical
• Work Physical
• School Physical
• Sport Physical
• Notes needed for school or work

• New Adult Patient Visit to Establish Care
• New Baby Visit up to 3 months of age
• Follow up Visit with 2 or more concerns to address
• Urgent or Sick Visit with 2 or concerns to address
• Anytime someone wishes for more time than the Standard Visit allows

• Primary Medical Care, including but not limited to wellness exams, chronic condition management (for example, hypertension, diabetes, high cholesterol, low thyroid, osteoporosis)
• Health Maintenance and Routine Screenings (for example, orders and referrals for mammograms, colon cancer screening, laboratory testing, osteoporosis screening)
• Urgent Care / Sick Visits (Colds, Sinus Infections, Bronchitis, Urinary Tract Infections, Pink Eye, Strep Throat and more)
• Incidental Needs (completion of forms or notes for school or work)
• DOT Physicals and USCG Physicals
• MAT (Medication assisted treatment for Opiate Use Disorder with Suboxone and for Alcohol Use Disorder with The Sinclair Method)

• Emergency Services, please use your nearest Emergency Room
• Vaccines, please use your County Health Department (SCHD), where vaccines are free for children and reasonably priced for adults. 
• Your visit to LatitudeClinic will not be covered by your insurance (including Medicare and Medicaid) as we are an out-of-network provider, however all medications, labs and tests that we order might be covered as per your insurance policy. Any specialists that we refer you might be covered as per your insurance policy.

• An in-office visit
• A virtual visit

The following items require a visit: 

• Consulation for medical advise or opinion
• Order for Lab, Test or Screening
• Prescription
• Medication Change
• Referral
• Completion of a form
• Note for work or school
• Any service in which the license of the provider is required

We are available to you by phone or text after regular business hours, the fees for after-hours service are listed on the Fees Page

Office Hours are Monday through Friday 8:30 AM to 5 PM

We at Latitude Clinic are human and do take time off for Holidays and Vacations on occasion. During those times in-office visits are not available, we do our best however, to remain available to you by phone and text and often will be able to schedule a phone or video visit if needed. Please reach out to us if you need us, if you do not hear back within 30 minutes, please try to reach us again. We suggest using more than one method to reach us in case there are service or coverage issues. If you are unable to reach us, please use your local walk-in clinic or emergency room. If your need is urgent or emergent, please call 911 or use your nearest emergency room.

You are welcome to bring a family member or friend with you to your virtual or in-person appointment.

We are considered an “Out-of-Network Provider.” Most insurance policies will cover orders for labs, tests and specialist visits made by an out-of-network provider. Medicaid will NOT accept orders or referrals from a non-medicaid provider (we are not a medicaid provider). Please check with your insurance company to fully understand your policy and any limitations it may have.

We do not offer financing but rather focus on keeping our prices low by reducing overhead and redundancy. We accept cash, debit or credit cards, apple pay and personal check. Payment is required at the time of the visit or prior to the visit.

We are not a walk-in clinic and ask that you make an appointment. We do welcome last-minute appointments, you can call or text us if looking for a last minute appointment if you do not see availability  online. We will do the best we can to accommodate you!

If you are admitted to the hospital your care will be managed by a highly trained and specialized group of physicians called Hospitalists. Please make an appointment upon discharge to review your treatment plan and answer questions.

We ask that patients arrive at least 10 minutes prior to their visit and that anyone coming for a DOT or USCG physical arrive 20 minutes early to complete the required paperwork. Please see the Fees Page for cancelation fees.